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Frequently Asked Questions About Donating, Fundraising and Volunteering

Have questions about how you can support Children’s Mercy in a meaningful way?

You’re in the right place. You’ll find answers here to some of our most frequently asked questions. Don’t hesitate to reach out to our team for additional assistance.

General FAQ

Don't see the answer to your question below? Please feel free to reach out to us at (816) 346-1300 or

You can send your donation to:
Children’s Mercy 
Department of Philanthropy
2401 Gillham Road 
Kansas City, MO 64108

Yes! Children’s Mercy is a 501c3 nonprofit hospital. Our FEIN is 44-060-5373.

Please email to request a summary, and we’ll be happy to help you!

We’re so pleased to hear you had an experience at Children’s Mercy that you'd like to share! Please connect with Mary Heinrich at (816) 701-4083 or via email.

Donate goods FAQ

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Children’s Mercy is always in need of items that help patients and families feel more at ease during their time at the hospital. Before collecting donations, we recommend reviewing the hospital’s Safe Donation Guidelines.

View the Children's Mercy Safe Donation Guidelines and our current list of needed items.

We’re so glad you asked! Please schedule a drop off of your donations at the following address:

2420 E. Pershing Road
Kansas City, MO 64108

Because of privacy laws, you may not personally deliver items to Children's Mercy patients. Learn more about donating toys and other items to Children's Mercy.

Unfortunately, our other locations are not equipped to accept donations at this time. We ask that donors allow staff at these locations to focus on what they do best — treating kids — and only bring donations to Children’s Mercy Adele Hall Campus, where staff and volunteers can accept and provide a receipt for your items. Schedule a donation drop off now!

We always appreciate donations of the following popular items:

  • New unused coloring books

  • New unused crayons

  • New clothes

To ensure the health and safety of all patients and hospital visitors, all donations must be new merchandise. View the full list of restrictions and donation guidelines.

We do have some restrictions and guidelines when it comes to donated items for patients and families. Our number one priority is always the safety of our patients, so we ask that all donors review the hospital’s Safe Donation Guidelines before donating any toys, clothes or items. Some important things to keep in mind when collecting donations:

  • We cannot accept Nerf guns, spray guns, water guns, pop ball guns, bow and arrow or toy knives.

  • All items must be new and in original packaging (with tags) and odor-free.

  • Because Children’s Mercy is non-denominational and out of respect for the diverse beliefs of our patients and families, we ask that donors refrain from including religion-themed donations.

  • Help us keep patients safe by only donating items that are non-toxic, non-violent and do not contain latex.

No, donors may not distribute donations. To ensure the health, safety and privacy of all patients and families, all donations are distributed under the direction of the Volunteer and Guest Services and Child Life Departments. 

Event and Fundraiser FAQ

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Thanks for reaching out and wanting to do more to give back to Children’s Mercy. We are so grateful to those in the community who help provide the best pediatric care possible for our patients and families. Please take a moment to share more about your fundraising event by reviewing our Community Fundraiser Guidelines and then submitting an Organize a Fundraiser form. If you have questions about the process, please contact us. We look forward to working with you!

We’re glad you asked. Submitting a form helps us plan how to best support your event. Also, making us aware of your efforts and being formally approved adds credibility to your fundraiser when you’re seeking gifts or if we receive inquiries about your fundraising efforts. The Community Fundraiser Guidelines ensure all fundraisers reflect the mission of Children’s Mercy, and they provide organizers with important IRS information related to nonprofit fundraisers.

Yes. First, we need some information about your fundraiser. If you have not already, please tell us about your fundraising event by submitting an Organize a Fundraiser form.  

Once we receive your form and approve your event, we can send you an electronic version of the benefitting Children’s Mercy logo. We ask to see any use of the hospital logo prior to distribution of your materials (fliers, websites, etc.).

Congrats on hosting a successful fundraiser and thanks for using the proceeds to support Children’s Mercy! Within 60 days of the completion of your fundraiser, please send the proceeds to the address below:

Children’s Mercy
Attn: Philanthropy Department
2401 Gillham Road
Kansas City, MO 64108
Memo Line: Name of your fundraiser

If you would like to have a formal check presentation at your location or at the hospital, we are happy to do so. Simply let your Children’s Mercy representative know or email, preferably two weeks in advance if possible and we’ll get something set up!

Hospital volunteer FAQ

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Once you are accepted as a volunteer, a member of the Children’s Mercy staff will sign you up for New Volunteer Orientation where you will receive valuable information about volunteering in the hospital. Within a few weeks of your orientation, you will be contacted by your volunteer supervisor to set up your volunteer site-specific training. Volunteer shifts are a weekly three-hour commitment assigned and scheduled over a period of time.

Volunteer Services does not offer internships or shadowing opportunities.

For information on internship and shadowing/observership opportunities offered at Children’s Mercy and in the community, please visit our For High School Students page or our Observerships page.


Yes, Children’s Mercy offers a variety of one-time volunteer opportunities for groups. Click here to learn more.

We have several one-time volunteer opportunities at Children’s Mercy that are perfect for smaller (fewer than 20 individuals) corporate or community groups. If you’re interested in one of these opportunities, please complete the group volunteer application form and a member of the Volunteer Services/Child Life team will follow up with you shortly.

Unfortunately, there are no volunteer opportunities available for individuals under the age of 16. However, we encourage young philanthropists to explore other ways to give back to help kids at Children’s Mercy — through organizing their own fundraising event or drive. Learn more.

Volunteers will receive a parking pass at New Volunteer Orientation. Parking passes should be clearly visible on the vehicle's dashboard (driver's side). Volunteers receive free, preferential parking at all locations. 

Yes! Learn more about corporate and community engagement volunteer opportunities at Children's Mercy.

For general questions and volunteer application status inquiries, please contact us at or (816) 302-1020.