Skip to main content

Notice of Nondiscrimination

Language Assistance Services

The Children’s Mercy Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national original, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). The Children’s Mercy Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Because Children’s Mercy Hospital is a pediatric facility, the patient population is generally under age 18.

The Children's Mercy Hospital provides reasonable modifications for individuals with disabilities, as well as free language assistance services and communication support to ensure meaningful access to care.

  • Free aids and services for individuals with disabilities, including:
    • Qualified sign language interpreters.
    • Written information in accessible formats, such as large print, audio, accessible electronic formats, and other alternative formats.
    • Other appropriate auxiliary aids and services to support effective communication.
  • Free language assistance services for individuals whose primary language is not English, including:
    • Qualified medical interpreters.
    • Translation of written materials.

If you need these services, contact The Children’s Mercy Hospital Language Services Department at: (816) 234-3474. 

If you have indicated your need for interpreter services at the time of scheduling, interpreter services will be coordinated for you in advance. However, should you need interpreter services at another time, please contact The Children’s Mercy Hospital at the above phone number. 

If you believe that The Children’s Mercy Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Patient Advocate Department
2401 Gillham Road
Kansas City, MO 64108
Phone: (816) 234-3119
Fax: (816) 460-1091
Email: patientadvocate@cmh.edu

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Patient Advocate Department is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail/phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 868-1019, (800) 537-7697 (TDD)

Complaint forms are available at http:/www.hhs.gov/ocr/complaints/index.html.

Legal Menu